Maybe the title of the post should have actually read “think carefully about how you react to a customers suggestion near the end of a working day”. Yesterday was just one of those days, and at the end of it I had one of those customer conversations that you are probably warned about in any [...]

Twitter is receiving an awful lot of attention at the moment in both print and broadcast media. The terrorist attacks on Mumbai in November was covered widely, as was the online campaign backing up the Israeli attack on Gaza; even well known technology advocate (ha..) Ryan Tubridy decided to dedicate a few minutes on his [...]

It’s embarassing from a blog output point of view that the last two entries here now refer to conferences I have attended or watched. Thankfully, New Year resolutions are close to hand. What motivated me to catch a 5.45am train from Sligo and attend the arts council conference? Of course the main one was to [...]

I was unable to attend the blogging conference in Dublin on saturday, organised by the European Commission. With a lot of foresight, Philippe and Cian ensured that people like myself could view proceedings by streaming most of the event with Ustream.TV; Well done guys – the presentations I saw were good; I thought the workshop [...]

Ah yes. Most mortals will agree that the NRA radio and TV campaign for the M50 becoming barrier free was irritating. I’m not sure what got to me most – the cover version of the Queen hit from the 1970′s, or the pseudo “where oh where is shadow” sharp-and-pointy-type-characters from the Bear in the Blue [...]